Provide day-to-day 1st tier end user technical support via e-mail, phone and video chat
Receive and log IT service requests and incidents into ticketing system. Proactive case monitoring to ensure supporting team closes out the cases
Participate in proactive by device testing and software system health checks. Log irregularities for development team follow up. Summary reports as required
Particpate in help desk projects and implementation work
Responsible for PC desktop equipment procurement, delivery, installation, setup & monitoring
Onsite work at customer premises is required
Education Requirements
higher diploma or above
Skill Requirements
Good communication skills of written and spoken English, Chinese, knowledge of Mandarin an advantage
Good level knowledge on LAN, WAN, Java, Linux and Desktop OS/application support.
Other Requirement
Detail-oriented, good communication skills particularly for non face-to-face channels
Innovative and eager-to-try mindset is essential.
Persistent, self-motivated, hardworking and be able to work under pressure in a fast-paced environment.
