Duties

• Provide install / restore services for Voice, PW and/or DDS, PSS, BB and Fiber circuit at customer’s premises
• Follow the procedures as documented in the Quality Management System
• Ensure the service provided meets with customer’s requirement and/or Company standard
• Explain/demonstrate the service provided to customer for their acceptance
• Answer customer enquiries on general services/products provided by the Company
• To liaise with other internal working parties to solve any problems during service provision.
• To perform shift, mid-night or standby duty as schedule.
• To pass customer’s feedback and comments to field supervisor for corrective/preventive action.
• To escalate any prolonged problems for field supervisor support.

Education Requirements

• Form 5 / DSE standard or above

Skill Requirements

• Related training / qualification recognized by the Company

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